ITIL v4 IT Infrastructure Library البنية التحتية لمكتبة تقنية المعلومات الإصدار الرابع 1. Goals (الأهداف): At the completion of this program, trainee will be able to * Key components of ITIL 4 * Key concepts of service management * Four dimensions of service management * Seven guiding principles * Continual improvement model * Service value chain 2. Contents (المحتويات): The structure and benefits of the ITIL 4 framework Organizations, service providers, service consumers, and other stakeholders Service providers Service consumers Products and services Configuring resources for value creation Service offerings Service relationships Service value system overview Opportunity, demand, and value The ITIL guiding principles Governance Design and transition Deliver and support Continual improvement Information security management Knowledge management Measurement and reporting Organizational change management value streams for service management Portfolio management Project management Relationship management Risk management Service financial management Strategy management Supplier management Workforce and talent management Service management practices Availability management Business analysis Capacity and performance management Change control Incident management IT asset management Monitoring and event management Problem management Release management Service catalogue management Service configuration management Service continuity management Service design Service desk Service level management Service request management Service validation and testing Technical management practices Deployment management Infrastructure and platform management Software development and management 3. Target audience (الفئة المستهدفة): Project Managers Planning Mangers Planning Engineers Site Engineers Project Engineers Construction managers Supervisors General Managers Vice Presidents of all disciplines such as civil, mechanical, electrical, production, IT, etc. Project Management consultants. 4. Prequalification (متطلبات الالتحاق): NONE Duration: 24 Hours 24 ساعة المدة: Language: English / Arabic إنجليزي / عربي اللغة: Tel/Whats 00966509475020
